SURVEY: FACEBOOK SCORES LOW IN CUSTOMER SATISFACTION, Facebook, linkedin
  
  NeatBuzz has the hottest, most social content on the web. you will love all kinds of things you'd want to pass along to your friends.  
     
 

  « Previous Article

Next Article »  

SURVEY: FACEBOOK SCORES LOW IN CUSTOMER SATISFACTION



facebook, linkedin

Published On: July 23, 2014, by Neat Buzz, James Phillips, Nebraska
Tag: , Rating: 4.5

GENERAL CATEGORY
 
         
 

Share on Facebook   Tweet   Share on StumbleUpon

SURVEY: FACEBOOK SCORES LOW IN CUSTOMER SATISFACTION  | NEATBUZZ.COM

SAN FRANCISCO -- Some Americans still love to hate Facebook and other social media services.



1

 

 

That`s according to an annual survey from the American Customer Satisfaction Index (ACSI) released Tuesday.

Social media companies are the fourth-lowest scoring with consumers after Internet service providers, subscription television companies and airlines. The industry has a score of 71 on a 100 point scale.

Facebook and LinkedIn ranked the lowest of the seven companies surveyed. Twitter didn`t fare much better.

But the news is not all bad for social media. All three companies are making consumers happier than they did a year ago: 4.4% happier to be exact, ACSI reports.

"I`m surprised at the movement at the bottom of the industry," ACSI Director David VanAmburg said. "But it remains to be seen if these scores can hold as social media continues to monetize its users."

Facebook gained 8% to 67 (but that increase was before news hit that the giant social network manipulated the News Feeds of users as part of a psychological experiment).

LinkedIn also saw an 8% increase for a score of 67 its highest to date.

Twitter also scored a new high, up 6% to 69.

Pinterest, on the other hand, had the highest score of any social media company. Its customer satisfaction was up 6% in the past year.

How satisfied are you with Facebook and other social media companies? Let us know in the comments.

SURVEY: FACEBOOK SCORES LOW IN CUSTOMER SATISFACTION, Facebook, linkedin
  


Share on Facebook   Tweet   Share on StumbleUpon


Comments Powered by Disqus